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Administration Coordinator/Planner
London, England
Full Time
£15 per hour PAYE
Ref: DHS-7892510
Client Description
Our client is a London local authority, working within the housing repairs department.
Job description
We're looking for an experienced Admin Coordinator to manage and maintain tasks on the Connect system from raised date to completion.
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To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries.
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To take requests for repairs from tenants and order repair work whilst maintaining the highest level of customer service.
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To manage day to day job allocation to relevant trades according to priority
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To prioritise jobs by need into existing categories.
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To allocate works order codes to be used to identify the right trades-person to attend to carry out the correct works in the chosen category timescale.
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To manage complaints and members enquiries
Job Context
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The post holder reports to the Business Coordinator
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The post holder has no line management responsibility.
The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies.
Qualities & Skills
1. The ability to work as part of a team, demonstrating a flexible approach and make a positive contribution towards the team.
2. Good interpersonal skills with the ability to relate to all levels of staff.
3. To be able to communicate effectively, both verbally and in writing to a wide range of stakeholders.
4. The ability to apply logic and common sense when problem solving.
5.Ability to work on own initiative.
6. The ability to respond positively to changes in the working environment and to deal effectively with work pressures when they arise.
7. Possess excellent customer service skills & a commitment to operate in a customer focussed environment.
8.Self Motivated, Flexible & Resourceful.
9.Trustworthy and reliable
Please apply by emailing your CV to enquiries@diamashousingsolutions.com. We read and will respond to every CV submitted.
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Only those who fit the above criteria need apply.
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Application deadline: 07/05/2021
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In order to apply for this role, please click 'Apply' & register with us using the form at the bottom of our 'Candidates' page.
Diamas Housing Solutions Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
